Guidance and troubleshooting for your application search.
Browse curated tutorials and step-by-step documentation for every stage of your academic journey. If you need human assistance, our team answers directly by email within two business days.
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Direct Human Team
We never redirect you to automated chatbot loops. Questions submitted via our contact channel are answered personally by academic specialists.
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Account & Profile Calibration
Setting up your private profile, specifying STEM clusters, and configuring funding criteria.
How to calibrate your research profile
Define study level, research subfields, and required funding to shape your match scores.
Onboarding checklist and initial setup
Complete the 2-minute setup to unlock private opportunity shortlists.
Managing account email and password
Update credentials, revoke active sessions, and review sign-in activity.
Discovery & Fit Heuristics
Understanding match percentages, verifying official source links, and filtering funding models.
How the Fit Score is deterministically calculated
Scores reflect full funding (+35), STEM field (+25), HTTPS source (+20), and deadline (+16).
Understanding "Fully Funded" vs partial waivers
Why AcademicWings strictly separates full living stipends from partial tuition discounts.
Browsing verified university records
Explore institutions with global rankings and direct links to department vacancy pages.
Application Pipeline & Dossiers
Managing the Kanban pipeline, tracking deadline countdowns, and inspecting staged documents.
Using the Application Kanban Board
Drag and move positions across Shortlist, In Preparation, Submitted, and Decision.
Exporting deadline calendar files (.ics)
Sync critical university cutoff dates directly into Google Calendar, Apple, or Outlook.
Document Preview Drawer & Anti-malware verification
Inspect uploaded transcripts and proposals with verified malware integrity indicators.
Visa Milestones & Relocation
Navigating international student visas for the UK, US, Canada, Australia, and Germany.
UK Student Visa (CAS) 8-step roadmap
Track TB certificates, financial proof windows, and TLS/VFS biometric appointments.
US F-1 Visa and SEVIS I-20 documentation
Requirements for DS-160 scheduling, MRV fee payments, and consular interview prep.
German National Visa D & Blocked Account
Zulassung confirmation, Sperrkonto funding verification, and health insurance.
Data Privacy & Ownership
Row-level security, complete JSON data exports, and irreversible account deletion.
Downloading your complete data export
Generate a machine-readable JSON archive of all your saved records and preferences.
Requesting irreversible account deletion
How to trigger full erasure with zero commercial residual storage.
Responsible vulnerability disclosure policy
Direct encrypted communication channel with our engineering and security desk.
Need personalized guidance or found a platform issue?
Write to us directly at hello@academicwings.com. We answer personally and never outsource support to third-party call centers.